Privacy Policy

1. Introduction

RCW Services Australia Pty Ltd (ABN 99 696 589 858, ACN 696 589 858) ("we", "us", "our") is committed to protecting the privacy of personal information we collect, hold, use, and disclose. This Privacy Policy describes how we manage personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

By using our website (rcwservicesaustraliapty.online) or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and telephone numbers
• Business name, ABN, and position/title
• Information provided through contact forms, emails, or phone calls
• Transaction and billing information
• Website usage data, including IP addresses, browser types, and pages visited
• Any other information you voluntarily provide to us

3. How We Collect Information

We collect personal information by lawful and fair means, including:

• Directly from you when you complete forms on our website, send us correspondence, or communicate with us by phone or in person
• From third parties such as referral partners, contractors, or publicly available sources
• Automatically through cookies and analytics tools when you visit our website

4. Purpose of Collection

We collect and use personal information for the following purposes:

• To provide, manage, and improve our services
• To communicate with you regarding enquiries, quotes, and service delivery
• To process payments and manage accounts
• To comply with legal and regulatory obligations
• To send marketing communications where consent has been provided
• For internal record keeping and business administration

5. Disclosure of Information

We may disclose personal information to:

• Our employees, contractors, and service providers who assist in our operations
• Professional advisors including accountants, lawyers, and auditors
• Government agencies or law enforcement bodies as required by law
• Third parties with your consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include secure storage systems, access controls, and encryption where appropriate. We regularly review our security practices to ensure they meet current industry standards.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device. You can configure your browser to refuse cookies, though this may affect website functionality. We use analytics tools to understand website traffic and usage patterns to improve our services.

8. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details below. We will respond to access requests within 30 days and may require verification of your identity.

9. Complaints

If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint with us. We will investigate all complaints and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the revised date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to make an access or correction request, please contact us: